Shipping Policy

At Raayah, we are committed to delivering your jewellery safely, securely, and on time. Every order is carefully inspected and thoughtfully packaged to ensure it reaches you in perfect condition.

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive an email or SMS with your tracking details.

Delivery Timeline

Estimated delivery timelines are:

Metro Cities: 3–5 business days

Other Locations: 5–7 business days

Please note that delivery timelines are estimates and may vary due to factors such as courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional offers, including free shipping, will be clearly mentioned on our website during the applicable promotional period.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email or SMS, allowing you to monitor the status of your shipment.

Delivery Address

Please ensure that the shipping address, contact number, and email address provided during checkout are accurate.

Raayah is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order by emailing shopraayah@gmail.com with your Order ID and clear photographs of the product. We will review your request and assist you as quickly as possible.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

Adverse weather conditions

Public holidays

Natural disasters

Courier partner delays

Government restrictions or other unforeseen events

We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Brand: Raayah

Email: shopraayah@gmail.com

Contact: +91 8848575969

We aim to respond to all enquiries within 24 business hours.

Thank you for choosing Raayah.

Effortless Elegance. Everyday Confidence.